You have the right to cancel and return your order any time between making your order, and up to 21 days after all of the goods you ordered have been delivered. To cancel your order before you have received your goods, please email or telephone us within this period. Please note that it may not be possible to stop dispatch of the products you have ordered and you will need to return the products in accordance with the provisions set out below.
After contacting us to return your order, you have 14 days to return your order to us. We will refund you the price you paid for the goods purchased within 14 days of receiving the returned goods. We do not refund delivery charges.
Non faulty goods returned after 21 days of purchase do not qualify for a refund and you will be issued a credit not a refund. Non-faulty goods returned after 21 days of purchase will also be subject to a 10% restocking fee (minimum charge £10 per return).
Prior to returning any items you must complete the online returns form. Once you have submitted the completed form you will receive a returns authorisation number. The returns authorisation form must be sent back with the returned item(s) and the returns authorisation number (RAN) must be clearly stated on all packaging.
Returns numbers are only valid for 14 days from issue. If goods are not returned a new number must be obtained and this may result in credit being refused.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will not accept the return. Goods returned with damaged or missing packaging or incomplete in any way may not be accepted for credit. Do not write on the packaging if you require a credit.
Unless items are damaged or faulty when delivered, you may only cancel your order if the items are as new, in a saleable condition including all original packaging, unused (except to the extent reasonably necessary to examine them), undamaged and contain every component part.
This cancellation policy does not affect your legal rights.
If you are cancelling an item purchased in a discounted or promotional offer or as part of a combined product,we may wish to send you a replacement part at our discretion.
All products should be returned to us by post or carrier with a recorded delivery at the address below within 14 days of you cancelling your order.
Rolling Center UK Ltd
You will have to bear the direct cost of returning the products to us including faulty items. If you are returning a product to us because it is faulty, please see the below section ‘Damaged or Faulty Products’.
Until such time as the products are returned to Us, you must retain possession of the items and take reasonable care of them.
All products must be returned with the original packaging. Products should be posted in appropriate protective packaging. We request that on any return you obtain a certificate of posting and retain this for your records and that you take out sufficient postal insurance to cover the value of the returned products.
If you cancel your order, any sum debited by Us will be refunded in full via the same payment method (provided items are returned as new in full saleable conditions).
We may offer a repair, exchange or refund for faulty products as appropriate up to 12 months post purchase, in accordance with your legal rights.
Prior to returning any faulty items you must complete the online faulty returns form. Once you have submitted the completed form you will receive a returns authorisation number. The returns authorisation form must be sent back with the returned item(s) and the returns authorisation number (RAN) must be clearly stated on all packaging.
After contacting us to return your order, you have 14 days to return your order to us. All faulty returns will be sent for testing before a refund is processed. We do not provide replacement items for faulty returns until the item has been tested.
To qualify for the warranty, the faulty items should be free from any material defects and alterations to specification which has been stipulated by the buyer, without Rolling Center approval. The fault should be outside of fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow manufacturer instructions or misuse.
Any faulty claim by the Buyer at point of delivery or arising from any defect in the quality or condition of the Goods shall be notified to the Seller (where the defect or failure was not apparent on initial reasonable inspection) within a reasonable time of the defect or failure becoming apparent.
Our policy on damaged and faulty products does not affect your statutory rights.