You have 14 days from the date on the invoice to return your order to Rolling Center.
If you wish to cancel your order before you have received your goods, please email or telephone us as soon as possible. Please note that it may not be possible to stop dispatch of the products you have ordered and you will need to return the products in accordance with the process set out below.
If you wish to return your order, please complete the returns form on the Rolling Center website. You must provide your invoice or sales number as proof of purchase. You will be emailed a returns number with a returns ticket. If you are returning goods at the trade counter, you must complete the online returns form prior to bringing the goods back and also bring your returns number with you. The customer may not return any goods without Rolling Center consent which will be in the form of the return’s authorisation number.
Goods will not be accepted for return at the trade counter without a return ticket.
The returns ticket must be included in the box with the returned item(s) sent by post.
The items must be received by Rolling Center within 14 days on the invoice before the return period expires. Once we have processed the return of your items, we will proceed with the credit and refund. We do not refund or credit delivery charges.
If goods to be returned that are no longer required are to go back to manufacturer as they are non-stock items, these will be subject to manufacturer terms and conditions and may in some circumstances be subject to a restocking fee.
We do not accept any product for return that has been made bespoke to your specification including safety edges and aluminium gates.
You must return the goods to us at your own expense including faulty returns. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will not accept the return. The returned items must be unused and in a perfect, resalable condition with all original, undamaged packaging. Goods must be undamaged and contain every component part. Returns that do not meet these criteria will not be accepted for a refund.
This cancellation policy does not affect your legal rights.
If you are cancelling an item purchased in a discounted or promotional offer or as part of a combined product, we may wish to send you a replacement part at our discretion.
All products should be returned to us by post or carrier with a recorded delivery at the address below within 14 days of invoice.
Returns Department Rolling Center UK Ltd Unit 6 Whitehall Cross Leeds LS12 5XE
Until such time as the products are returned to Us, you must retain possession of the items and take reasonable care of them.
All products must be returned with the original packaging. Products should be posted in appropriate protective packaging. We request that on any return you obtain a certificate of posting and retain this for your records and that you take out sufficient postal insurance to cover the value of the returned products.
If you cancel your order, any sum debited by Us will be refunded in full via the same payment method (provided items are returned as new in full saleable conditions).
You must report any issues with your delivery such as missing goods or damaged goods within 3 days by email to [email protected]. Any issues that are reported outside of this time period will not be valid for a refund.
We may offer a repair, exchange or refund for faulty products in line with manufacturer returns policies, in accordance with your legal rights.
Prior to returning any faulty items you must complete the online faulty returns form. You must provide your invoice or sales number as proof of purchase. Once you have submitted the completed form you will receive a returns authorisation number. The returns authorisation form must be sent back with the returned item(s) and the returns authorisation number (RAN) must be clearly stated on all packaging. The customer may not return any goods without Rolling Center consent which will be in the form of the return’s authorisation number.
After contacting us to return your order, you have 14 days to return your order to us. All faulty returns will be returned to the manufacturer for testing before a refund is processed. Advance replacements for customers without a credit account must be paid for in advance.
To qualify for the warranty, the faulty items should be free from any material defects and alterations to specification which has been stipulated by the buyer, without Rolling Center approval. The fault should be outside of fair wear and tear, wilful damage, negligence, abnormal working or not following the correct installation conditions, failure to follow manufacturer instructions or misuse. Rolling Center shall not be liable for defects or damage resulting from or connected with improper installation of the products supplied. It is necessary that the installation complies with any applicable safety regulation I force and a technical knowledge for correct installation of the products is always required.
Any faulty claim by the Buyer at point of delivery or arising from any defect in the quality or condition of the Goods shall be notified to the Seller (where the defect or failure was not apparent on initial reasonable inspection) within a reasonable time of the defect or failure becoming apparent.
If upon our inspection we decide at our reasonable opinion that the defect or defects have been caused by your negligence and/or alteration and/or modification and/or misuse of the Goods or the goods are not faulty, we are not obliged to refund, replace or repair the Goods and we will notify you in Writing and you will need to make provisions to collect the Goods from us at your expense.
Once we have checked that the Goods are faulty, we will at our sole discretion:
1.1 provide you with a full or partial refund; or
1.2 replace the Goods; or
1.3 repair the Goods.
1.4 If upon our inspection we decide at our reasonable opinion that the defect or defects have been caused by your negligence and/or alteration and/or modification and/or misuse of the Goods we are not obliged to refund, replace or repair the Goods and we will notify you in Writing and you will need to make provisions to collect the Goods from us at your expense.
The faulty returns warranty does not cover any consequential or incidental damages or other expense incurred by the customer.
Our policy on damaged and faulty products does not affect your statutory rights.